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Terms & Conditions

Terms & Conditions

These are the terms and conditions that apply for (we, us). Please read these terms and conditions carefully before ordering any products from our site. By ordering any products from us, you agree to be bound by these terms and conditions.


1.1 is a site operated by York and Young UK Limited (we, us). York and Young is a registered business in England and Wales under company number 4036491.  Our registered office is 314-320 Smithdown Road, Liverpool, Merseyside, L15 5AJ.


2.1 You must be legally capable of entering into a binding contract; a resident of the UK and be at least 18 years old.


3.1 After placing an order, you will be notified via email by us to acknowledge we have received your order. The contract between us and you is not formed until we dispatch your items.


4.1 You are able to cancel your order anytime between the day your order has been placed and the end of the seventh working day following the day which your goods are received. You can return any item within 28 days from the date of purchase, providing they are received by us in their original condition.

4.2 When returning goods, the package and contents must be in perfect condition. We will send any goods we receive in unsuitable condition back to you.

4.3 You must contact us via email or in writing if you wish to cancel your order.

4.4 You are responsible for the cost of returning the goods safety in their original condition to us. The goods are your responsibility until they reach us.

4.5 If goods returned are in acceptable condition, we will refund the monetary value of the goods returned to us within 30 days of receipt of goods.

4.6 We will not refund the cost of the postage to return the goods to us unless the goods are faulty.

4.7 We reserve the right to refuse returned goods without good reason.


5.1 Once/if your goods are in stock, we will do our best to dispatch your order within 2 working days.

5.2 We reserve the right to cancel your order if for any reason we see it necessary to do so.

5.3 Once your order has been dispatched, you will receive an email informing you of this.


6.1 Deliveries usually arrive within 2-4 working days. In the event that your item has not been received in that time, please contact us. You must allow a maximum of 90 days for delivery.


7.1 The price of any products will be stated clearly on our website.

7.2  All prices listed for products include VAT at the rate set by the UK government.

7.3  Prices are liable to change at any time. Any changes made to product prices will not effect the total price of your order quoted in your dispatch confirmation email.

7.4  It is possible that, despite our best efforts, products listed on may be incorrectly priced. In the event of such a pricing error on this website, we will not be bound to honour any orders made at that price.

7.5 Payment for orders must be made by either PayPal, Credit Card or Debit Card. We accept payment with Visa, Visa Delta, Maestro, Mastercard and Switch. Payment will be debited at time of order.


8.1 Goods we offer are guaranteed for a minimum of 30 days. It is possible that some products we sell have an extended guarantee. If this is the case, further information on the guarantee will be clearly stated in the product description.


9.1 All returns will be tested on our premises. We will replace or refund costs when the fault is confirmed. If no fault is found we will return the item to you and your request of a refund/replacement goods will be refused.


10.1 We make sure that all products we sell are of satisfactory quality and fit for the purposes for which products are supplied.

10.2 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

10.3 We are not responsible for plumbers/fitters costs for items that have not arrived. A plumber/fitter should not be booked in until all the components are at the premises ready to be fitted.