General Information & Frequently Asked Questions


How do I pay for my order?

Can I place an order over the phone?


How much does it cost for delivery?

Which delivery services are used?

How long does delivery take?

How do I track my order?

Part Identification

How can I identify which part I need?

Common Issues & Troubleshooting

Water is constantly trickling into my toilet pan, which part do I need?

Why does it take multiple turns of the handle to flush my toilet?

My pneumatic flush valve isn't lifting properly, do I need to replace the flush valve or the push button?

My inlet valve won't switch off completely, which part do I need?

How do I know which size syphon I have?