Help Center

Certainly!

Generally we cannot advise over the phone to what you might have installed as quite a few toilet valves follow the same design or colouring scheme. 

For us to identify what you have please do the following steps:

1. Take a picture of the product in question - as many pictures as you like, you do not have to remove it from its current fitting to do this.
   
2. Include any branding or codes present on the product.
   
3. Send it across to us at: info@toiletspareparts.com or drop it into our chat box in the bottom right of the website.
   
4. Optional - Include pictures of the button/valve/syphon ect. - Most products are made for specific brands, if we can identity anything else in the system we generally can source your product or the replacement.
   

Most of our products are not interchangeable with other brands so you will need to purchase the correct item unless you feel confident replacing the entire product.

Some of our products notably the Wirquin Jollyflush and the Macdee Syphon range have came in multiple colours over the years. From Blue to Red to recently Grey. This is the exact same product regardless of the colour as they have updated it to match their latest branding.

Any products listed on our website marked as 'discontinued' are unfortunately that. We strive to source old stock if available yet this is generally not possible for some items that have been discontinued for multiple years.

Any products listed as replacements will fit your current toilet.

For our standard services we use Royal Mail Tracked Services for all our parcels, with letters for smaller items.

£1 - Royal Mail First Class Letter - All items that fit in a envelope will be sent with this option.*

£5 - Royal Mail Tracked 48 - Our Standard 2-3 day shipment option, please note this is a tracked and not signed for service.

For our next day services we use DPD Local for all our parcels and letters, this is a fully tracked and signed for service, with the option of SMS Notifications and tracking the van on GPS.

Our offices are closed during the weekend, as such, orders are dispatched only on weekdays (Mon - Fri) excluding bank holidays. 

For next-day delivery orders must be placed before 3pm on a weekday. Any orders placed after this time will result in the order being dispatched on the following weekday.

Next-Day Shipping Rates:

£10 - DPD Next Day (Mon-Fri)

£14 - DPD Saturday Delivery

£14 - DPD Sunday Delivery